Justvedic - Worldwide Shipping Policies and Terms
When you add an item to cart, shipping costs are automatically calculated on the basis of package weight and mode of shipping chosen by you. Orders received before Noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Our delivery partners include names like DHL, FedEx, UPS and TNT. Though no orders are delivered on Sundays but we make sure that you receive your orders at the earliest.
Domestic Shipping in India - For shipping to destinations within India, we primarily work with Bluedart and DHL. We use Fedex India, or EMS for Out of Delivery Areas (ODA). Usually, all our domestic orders are received by our customers within a 5-7 working day period. FREE Shipping is applicable for all orders within India. Only for Cash on Delivery (COD) orders an extra charge of Rs. 45 is applicable.
International Shipping - For international shipping, we work primarily with DHL, FedEx, EMS (India Post) and Air Mail to deliver our drink mixes worldwide. Express service (DHL/FedEx) takes up to 10 working days for delivery, EMS Speed Post takes up to 15 working days for delivery and Air Mail takes up to 20 days for delivery. We charge standard pricing for shipments as per actuals. Below are the price estimations as per volumetric weight:
- Rs. 2,000 for international orders with weight below 0.499 kg.
- Rs. 2,500 for international orders with weight between 0.5 kg and 1 kg.
- Rs. 3,000 for international orders with weight between 1 kg and 2 kg.
- Rs. 3,500 for international orders with weight between 2 kg and 3 kg.
- Rs. 4,000 for international orders with weight between 3 kg and 4 kg.
- Rs. 4,500 for international orders with weight between 4 kg and 5 kg.
- Rs. 5,000 for international orders with weight above 5 kg.
Above prices will be further confirmed over emails/calls post discussions with our Shipping Partners.
Specific Cases to Note - It has been notified that the Customs Department in some countries - Qatar, Italy, Spain, Costa-Rica, Czech Republic, Isreal and Germany have begun charging an additional amount (around 5% extra) as Custom Clearance fee. We at Justvedic work with the customs clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer. However this is not the case with other countries across the globe.
Damage and Issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please note that to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable Items - Certain types of items including our drink mixes, premixes cannot be returned, because they are perishable goods. We also don't accept returns of custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges and Refunds - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In case of refunds, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.